Oakwood Healthcare
In 1996 Oakwood Healthcare introduced The 7 Habits of Highly Effective People workshop to their staff of 8,000 employees.  The goal was to improve the relationship between doctors and administrators.  As a result of the training, Oakwood has seen an increase in trust between physicians and administrators and the creation of a new culture based on shared values.

English

Online Webinars at Arthur J. Gallagher
Arthur J. Gallagher & Co. is one of the world's largest insurance brokerages.  In 2010, the company initiated staff training using FranklinCovey's LiveClicks Webinar Workshops.  This interview with Meagan Proehl, Assistant Training Manager at Gallagher, summarizes the company's positive experience with online training.

OPERATIONAL EXCELLENCE AT BANNER

Pharmaceutical manufacturer, Banner, located in Tilburg, Netherlands, was suffering from poor business results, weak on-time delivery, excessive re-works, lengthy turnaround time, and upset customers.  Their material losses in 2006 were substantial.  By 2008, the company had produced positive business results, achieved an 87% on-time delivery record, reduced re-dos from 146 to 40, reduced turnaround time from 26 weeks to 10 weeks, reduced customer complaints from 85 a year to 40, and cut two-thirds of their material losses.  Banner attributes this success to the 4 Disciplines of Execution and the xQ Survey. 

Banner is een fabrikant en leverancier van gespecialiseerde, op gelatine gebaseerde farmaceutische producten: softgels. In 2008 voor het eerst in jaren een positief bedrijfsresultaat. Realisatie van essentiële verbeteringen voor alle andere belangrijke indicatoren zoals omzet, op tijd leveren, herproductie, doorlooptijd nieuwe producten, klachten, foreigners* en materiaalverlies.  Deze studie is over de 4 Disciplines van Uitvoering (4D) en de xQ Survey voor FranklinCovey.

English
Dutch

Opryland Video
A video about the impact of the 4 Disciplines of Execution on guest satisfaction and customer loyalty at the Gaylord Opryland Resort and Convention Center in Nashville, Tennessee, USA.  Please use this video in conjunction with the printed case study available on this website and entitled, "Guest Satisfaction at Gaylord Opryland." 

English

Organizational Impact of the 7 Habits on Schools and Colleges
Former professor of communication and FranklinCovey consultant Susan Baile conducted a study involving nearly 40 schools and colleges in the United States in 1998.  After interviewing 140 teachers, administrators, and others, Baile concluded that the 7 Habits of Highly Effective People training course produced positive organizational, not just personal, change.  The positive value of the 7 Habits for the following organizational components was confirmed:  1.  Workplace Satisfaction; 2. Communication Between Employees; 3. Teamwork; 4. Organizational Goal Focus; 5. Conflict Management/Collaboration; and 6. Organizational Resilience.  This document, written in 2008, summarizes the Baile study and adds some additional context to the value of 7 Habits in the schools.

English